Emmy and Peabody Award-winning journalist Habiba Nosheen has tackled murder and fraud, while powerhouse producer Theo Balcomb has delivered gripping audio at The New York Times and NPR. Now, they’re facing their most relatable challenge yet: the nightmare of customer service. From billing blunders to elusive chatbots, they solve real problems with humor, hacks, and jaw-dropping twists. Part comedy, part catharsis, this podcast turns hold music into victories—one absurd customer service saga at a time.